Operations Manager | View Boston

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. LEGENDS & ASM GLOBALTwo powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. experiences. ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters. Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. RESPONSIBILITIESOversee day-to-day facility operations including guest services, maintenance, janitorial, ADA compliance, and event setup. Lead and schedule part-time and full-time operations staff, ensuring proper payroll practices and shift coverage. Execute and refine opening and closing procedures at the venue. Hire, train, and manage supervisors and hourly staff; conduct performance reviews and enforce policies/procedures. Maintain strong communication and collaboration with other departments and vendors to ensure seamless event execution. requirements (OSHA, ADA, NFPA, etc.)Lead and maintain fire/life safety and emergency preparedness training across the entire View Boston team. Identify and resolve operational issues and guest concerns promptly. Serve as Manager on Duty (MOD) as scheduled. Support preventative maintenance plans and vendor management to reduce downtime and ensure readiness for events. Drive departmental SOP’s, quality control initiatives, and support budget management. Assist with inventory, event changeovers, and support other business functions as needed. Perform other duties as assigned by View Boston management team. SUPERVISORY RESPONSIBILITIESCarries out supervisory responsibilities in accordance with all Legends & ASM policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE Bachelor’s degree, preferably in Facilities Management, Hospitality, or related field. skills with a proactive, solution-oriented mindset. Exceptional managing compliance with OSHA, ADA, and other regulatory agencies. Comfortable with irregular schedules, including nights, weekends, and holidays. Proficiency in Microsoft Suite; familiarity with Accesso & Revel is a plus. Ability to simultaneously manage a high level of detail across multiple projects. Ability to work independently and manage time effectively. Ability to maintain customer confidentiality and work well within a team environment. Ability to balance internal priorities with client expectations. COMPENSATION$75,000 per year, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan. WORKING CONDITIONSLocation: On Site at View Boston PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. NOTE:The essential responsibilities of this position are described under the headings above. duties to be performed by the employee occupying this position. Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.#LI-JC1