Platform Specialist

DescriptionJump is transforming the live sports experience with the only end-to-end fan engagement platform built specifically for sports teams and venues. experience. Founded in 2021 by e-commerce innovator Marc Lore, MLB legend Alex Rodriguez, and entrepreneur Jordy Leiser, we’ve raised $60 million from top investors including Alexis Ohanian’s Seven Seven Six and Forerunner Ventures. experiences. We’re a remote-first team driven by core values - begin and build with trust, play like the underdog, win as a team, and do your thing. If you’re collaborative, adaptable, and eager to shape the future of live sports, Jump is the place for you. The RoleAs a Platform Specialist, you’ll join Jump to help deliver top-tier ticketing support for our sports clients. experiences possible; from implementation to event setup and inventory management to real-time troubleshooting and ad-hoc reporting. This is a hands-on, detail-driven role perfect for someone who enjoys solving problems, learning new technology, and contributing to high-profile events. We’re looking for someone curious, organized, and excited to grow with a company that’s transforming how teams connect with their fans. Key ResponsibilitiesContribute to the technical implementation of new clientsAssist with the setup and configuration of ticketed events within the Jump Enterprise PlatformProcess special ticket operations requests, including account and order issue resolution, inventory management, pricing, offer management, and other client requests with accuracy and careCreate and maintain operational documentation for both internal and external useTrain new hires both externally and internallyTroubleshoot common issues related to ticket delivery, scanning, and mobile accessSupport quality control efforts and help ensure the integrity of every event buildLead client operations callsSupport live events remotely or on-site (travel will be required for this role)What We’re Looking For3+ years of experience in a ticketing, live events, operations, or customer support roleAdministrative experience with ticketing software and deep understanding of core operations ticketing concepts, ability to troubleshoot issues within a ticketing platform. Very strong attention to detail and comfort working with digital platforms and processesClear communicator who thrives in a fast-paced, collaborative environmentEnthusiasm & aptitude for learning new systems, asking questions, and improving processesA passion for sports, entertainment, and creating memorable live event experienceStrong customer service skills, leading with empathy and a determination to surprise and delight clients with an industry-leading level of serviceAbility to build trust quickly with internal and client teamsPreference for candidates in Mountain or Pacific time zonesAttributes that will make you successful on our teamA strong desire to learn. skills. Tenacity. You enjoy working on challenges that others can’t or don’t want to tackle and you aren’t afraid of failing fast in order to find better solutions. Passion. skills to solve real problems. You hold yourself to a high standard and help to elevate others as well. Empathy. experiences influence who we are and how we show up, and these diverse perspectives enrich both our team and our product. Customer-centric mindset. You can understand the problem to be solved and who we are solving it for. Innovation: Passion for exploring and implementing AI technologies to enhance automation, optimize workflows, and drive innovationBenefitsRemote firstCompetitive salary and equityFlex PTO policy401(k)Generous medical, dental and vision plans16 weeks paid parental leave for primary and secondary caregivers$1,000 reimbursement for work-from-home tech setup$1,000 reimbursement for learning and developmentCompany-paid sustainability subscription to ensure carbon neutrality is maintained for employee activities, such as travelCompensationCompensation is something we don’t want our candidates or employees to worry about. Our goal is to offer competitive salaries that are regularly benchmarked against the market. The core tenants of our compensation philosophy are fairness and transparency. We have established a standardized leveling framework based on job scope and responsibilities This means that every person at a certain level is paid the same as everyone else, regardless of their background, previous compensation, location, or any other factor. The compensation for this role is $80,000 and includes a generous equity package. ApplicationSome candidates may see the requirements and feel unsure that they match all the criteria. skills that we have not stated. experiences.