General Manager - Security and Crowd Management

General Manager – Operations & Event ServicesLead High-Impact Operations. Build Teams. Drive Results. Are you a strategic operations leader who thrives in fast-paced environments, loves building strong teams, and takes pride in delivering exceptional client experiences? experienced and motivated General Manager to oversee operations, lead staff, and drive excellence across multiple accounts and events. This is an exciting opportunity for a hands-on leader with a background in operations, event staffing, security, sports management, or venue services who is ready to make a measurable impact. Pay, Benefits, and Work Location:Competitive Salary: $100,000 - $110,000 / yearComprehensive Benefits: Enjoy health, dental, and vision insurance, 401(k) with company match, paid time off, and more. Work Location: Based in Austin, TX, you’ll be at the heart of our operations. What You'll Do:As the General Manager, you will oversee day-to-day operational performance, customer satisfaction, profitability, and team leadership while ensuring seamless execution across all accounts and events. Key ResponsibilitiesLead and oversee all operational activities including planning, staffing, scheduling, execution, and profitabilityDrive operational excellence and implement strategies that improve efficiency, execution, and client valueMaintain strong client relationships through proactive communication, regular check-ins, and service reviewsEnsure successful execution of contracts including labor management, subcontractor oversight, invoicing, budgeting, and collectionsAnalyze estimated versus actual operational costs and identify opportunities for improvementRecruit, coach, mentor, and develop operational team members and supervisorsFoster a high-performance culture focused on accountability, communication, customer service, and continuous improvementCommunicate operational goals clearly across teams and maintain accurate operational reportingIdentify new opportunities to improve processes, increase efficiencies, and support business growthTravel up to 25% as needed to support operations and client accountsSupport additional operational initiatives and special projects as assignedWhat We’re Looking ForWe’re looking for a confident leader who can motivate teams, manage complex operations, and maintain exceptional customer relationships in dynamic environments. QualificationsBachelor’s degree in a related field or equivalent professional experienceMinimum 3 years of operations, service, field, or project management experiencePrevious experience in one or more of the following industries preferred:Event StaffingSecurity OperationsSports & EntertainmentAthleticsVenue ManagementStrong leadership, coaching, and team-building skillsExcellent verbal and written communication abilitiesProven ability to manage multiple priorities in fast-paced operational environmentsCustomer-focused mindset with strong relationship management skillsSelf-starter with initiative and problem-solving abilitiesAdaptable and responsive to changing business needsAbility to pass a background checkPhysical RequirementsThis role requires a combination of office and field-based work. Candidates must be comfortable standing, walking, climbing stairs, working outdoors in varying weather conditions, and occasionally lifting up to 25 pounds. Why Join Us?Opportunity to lead large-scale operations and high-profile eventsCollaborative and energetic work environmentCareer growth and advancement opportunitiesAbility to make a direct impact on operational success and team developmentDynamic industry with no two days the sameIf you are a driven operations professional ready to lead teams, improve performance, and deliver outstanding results, we encourage you to apply today. It is the policy of BEST Crowd Management to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, BEST Crowd Management complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of BEST Crowd Management not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.#BEST