2026 Guest Experience Captain

As a Guest Experience Captain at Audi Field, you are more than an event-day leader – you help shape every guest’s experience. experience while fostering a positive, respectful, and inclusive work environment. Who We AreThe Guest Experience Team serves as the face of Audi Field. experience, making professionalism, teamwork, and exceptional service essential to every event. Our team supports all home matches and major events hosted at Audi Field, including:D. C. Experience Captain plays an important role in making sure each event is staffed, supported, and executed at a high level. Job Summary• Position: Guest Experience Captain• Department: Guest Experience• Schedule: Part-time, event-based• Season: Late February through November, with additional year-round event opportunities• Average Shift Length: Varies by event• Availability: Evenings, weekends, holidays, and major event dates required• Pay Rate: $26. OverviewThe Guest Experience Captain serves as an event-day leader within the Guest Experience Department, overseeing assigned areas of the stadium to ensure safe, efficient, and exceptional event operations. experience concerns, staffing gaps, and operational issuesMaintain strong knowledge of Audi Field policies, Fan Code of Conduct, emergency procedures, and stadium layout. Represent Audi Field, D. C. Experience Team with professionalism, integrity, and exceptional customer service at all times. Key Responsibilities Event LeadershipAssist with running assigned stadium areas during sporting events, concerts, and special eventsUnderstand event flow from staff check-in through post-event exitSupport the Manager On Duty by communicating updates, concerns, and staffing needHelp adjust staff assignments based on crowd flow, weather, event needs, or operational changesMake quick decisions while keeping guest safety and service standards at the centerStaff Leadership and Development: Assist with staff check-in, briefings, deployment, breaks, and end-of-night releasesEnsure staff are in proper uniform and ready for their assigned positionProvide coaching, performance feedback, and real-time directions to Guest Experience Ambassadors throughout the event. responsibilities, and escalation processCommunicate with staff in a clear, respectful, and professional mannerSupport new staff and help build confidence during event-day operationsGuest Experience and De-EscalationDeliver exceptional customer service by resolving guest concerns with professionalism, empathy, and sound judgment. QualificationsPrevious leadership experience in guest services, stadium operations, event operations, hospitality, customer service, or venue security. experiences in a fast-paced environment, we encourage you to apply and help us go “Beyond the Game”. D. C. United is committed to uplifting our community, staff, and club. We are seeking candidates to be a part of our journey in our quest for continued organizational growth and another MLS Cup. D. C. benefits and privileges of employment. Please contact us to request accommodation. D. C. equal opportunity employer (EOE). D. C. equal opportunity and diversity. D. C. equal opportunity workplace and is an affirmative action employer. D. C. requirements of all federal, state, and local laws. qualifications.