Security & Guest Services Manager

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. Include but are not limited to:Provide leadership for all facility and event security operations, guest services activities, admissions, and emergency preparedness initiatives. Develop and implement security programs, procedures, and access control systems to ensure the safety of staff, guests, performers, vendors, and propertyHold Monthly safety training program with building safety team and upload documentation. Monitor and evaluate operational effectiveness and implement process improvements to enhance safety, efficiency, and guest experienceDirect, train, mentor, schedule, and evaluate security and guest services staffDevelop, implement, and maintain security and life-safety policies, procedures, and emergency response plansDevelop, implement, and maintain security and life-safety policies, procedures, and emergency response plansConduct regular team meetings, event briefings, and operational updates to communicate priorities and expectationsConduct monthly safety meetings, document discussions and action items, and upload all required safety documentation in accordance with company policies and compliance requirementsMaintain accurate incident, accident, and safety documentation. Track security and safety metrics and recommend improvements based on trends and findingsManage security scheduling, event security & traffic control staffing. Monitor and maintain life safety systems including surveillance, alarm monitoring, and access control technologiesMaintain strong working relationships with local, state, and federal law enforcement and emergency response agencies. Lead staff during emergency response situations and provide clear direction during high-pressure environmentsSupports Security and Guest Services coverage for events, including nights, weekends, holidays, and on-call responsibilities as neededAssist Director with Updating and Maintaining Emergency response plan for facilities. Assign and prioritize daily work activities; monitor workflow and staff performanceDemonstrated ability to effectively de-escalate conflicts and manage challenging situations in a calm, professional manner. Coordinate with event managers, AV, banquets, and other departments to meet event requirements and guest needs. Perform other duties and responsibilities as assignedSUPERVISORY RESPONSIBILITIESCarries out supervisory responsibilities in accordance with all Legends Global policies and applicable laws. Responsibilities include interviewing, hiring, training, coaching, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, resolving problems, and fostering a positive and collaborative work environmentQualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or ExperienceAbility to discern security threats based on information received from law enforcement agenciesPrior management experience, including the ability to direct, train, motivate and evaluate security staffMust be able to provide clear and effective direction to staff in emergency response situationsMust be proficient in Microsoft Excel, Word, and Outlook, as well as experienced and knowledgeable about the security related IOTMust be willing and able to work nights, weekends, and holidaysWorking knowledge of OSHA regulations and workplace safety programSkills and AbilitiesOperate a portable radio and standard office equipment including copier and fax machineOrganize and prioritize work to meet deadlinesMaintain an effective working relationship with clients, employees, guests, and othersBe licensed and insured to operate a motor vehicle in the United StatesStrong conflict resolution and de-escalation skills requiredPhysical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job. While performing the duties of this job, the employee is required to walk extensively, occasionally required to kneel, climb to high walkways or balance. This position requires work inside and outside of the building and some exposure to adverse conditions. CompensationCompetitive salary, commensurate with experience, and a generous benefits package that includes: medical, dental, vision, life and disability insurance, paid vacation, and 401k plan. WORKING CONDITIONSLocation: NoteThe essential responsibilities of this position are described under the headings above. duties to be performed by the employee occupying this position. Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.