Technical Customer Support Specialist

MyStudio is a SaaS (software-as-a-service) suite of products that gives fitness, martial arts, and other membership-based business owners the freedom that comes from automating and simplifying how customers buy from them — making them more money at all hours of the day, saving them money, and granting them more time. about us here: www.mystudio.io. Are you passionate about delivering exceptional customer experiences? Do you thrive on solving challenges and ensuring customer satisfaction? Join our dynamic team as a Technical Customer Support Specialist and be the front line of our commitment to excellence. As a key player in our customer support team, you'll have the opportunity to engage with customers, address their inquiries, and provide solutions with enthusiasm and expertise. If you're ready to be a pivotal part of a company that values outstanding service, teamwork, and growth, we invite you to apply today. This is a remote position to work from the Philippines. Key Responsibilities: Receive, prioritize, and manage customer support inquiries via multiple channels such as chat, phone and email. Ensure accurate documentation of customer interactions and resolutions. Understand the product and client well so that you can provide accurate, timely, and friendly responses to clients contacting us. Work closely with the ticket and technical support team to troubleshoot and resolve software-related issues. Escalate complex issues to the appropriate teams and follow up to ensure timely resolution. Communicate with customers to gather necessary information and provide updates on their inquiries and issues. Respond promptly