Senior High Performance Operations Manager

Reports to: Men's & Women's National Team Head Coaches Works Closely With: High Performance Director; Men's & Women's National Team Head Coaches; Commercial Partnerships Manager; Performance Support staff (Medical, S&C, Performance Analysis, Nutrition, Mental Performance)Location: Charlotte, North CarolinaPosition PurposeThe Senior High Performance Operations Manager leads the operational delivery of USA Field Hockey's Men's and Women's National Team programs, creating an environment where athletes and coaches can focus entirely on performance. Working in close partnership with the High Performance Director and National Team Head Coaches, the role is responsible for the planning, coordination and execution of training camps, centralized daily operations, domestic and international travel, competitions, athlete services, equipment management, commercial partner liaison and budget administration. Success is measured by operational excellence: anticipating issues before they occur, delivering proactive solutions, communicating effectively, managing resources responsibly, and continually improving the systems that let coaches and athletes focus solely on preparation and performance. Key Responsibilities1. requirements.● Act as liaison between athletes/families and the Commercial Partnerships Manager for job opportunities, athlete sponsorships, and appearance or autograph requests (in person and digital); manage the scheduling this requires.7. Communication Hub● Serve as the operational communication hub between coaches, athletes, HP staff, USOPC, FIH, hotels, airlines, suppliers and tournament organizers.8. Performance Support Coordination● Coordinate (not direct) operational scheduling with Medical, Strength & Conditioning, Performance Analysis, Nutrition and Mental Performance staff so each has what they need.● Arrange and lead recurring National Team staff meetings and facility scheduling.9. Continuous Improvement● Develop SOPs and checklists; conduct tour debriefs; improve systems, processes and operational efficiency year over year. Essential Competencies● Operational excellence, planning and organization● Ownership, accountability and proactive decision-making● Project management — able to run 50+ moving pieces simultaneously without missing deadlines● Financial acumen — comfortable managing budgets in excess of several hundred thousand dollars● Communication and relationship management across athletes, staff and external partners● Customer service orientation — this role is athlete-facing every day● Adaptability and problem solving; anticipates issues before they occur● Emotional intelligence and composure under pressure; exceptional attention to detail● Technology proficiency (see Technology & Systems below)Personality & Working Style● Highly organized, calm under pressure, and anticipates problems before others see them● Emotionally intelligent, builds trust quickly, and is comfortable working behind the scenes● Service-oriented without needing recognition; positive and adaptable● Loves planning and enjoys creating order from complexity; deadline-driven● Self-directed — takes ownership of problems and communicates proactively rather than reactivelyTechnology & Systems● Microsoft 365: Word, Excel, Outlook, Teams, SharePoint● Google Workspace: Sheets, Calendar, Forms● Adobe Acrobat / PDF tools● DocuSign (athlete agreements, waivers and other e-signature documentation)● Athlete Management System / database platform (specific system TBD)Performance Expectations (KPIs)● Zero preventable travel booking errors● 100% visa and travel compliance● Programs delivered within approved budget● Operational plans finalized at least 14 days prior to departure where possible● High coach and athlete satisfaction● Documented process improvements each year● Quarterly meeting cadence maintained with the Commercial Partnerships Manager Salary Range: $45,000-$55,000, plus excellent benefits package. This position is physically located in an office environment with the High Performance staff and athletes in Charlotte, NC. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.