Customer Success Associate

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. Company DescriptionSwish Analytics is a sports analytics, betting and fantasy startup building the next generation of predictive sports analytics data products. about building systems to support products across a variety of industries and consumer/enterprise clients. Role OverviewThis is a client-facing role focused on supporting and growing relationships with B2B customers in the sports betting and fantasy space. experience. This role requires strong communication skills, comfort with technical concepts (APIs, data feeds), and a deep understanding of sports betting markets. Location: Fully remote, must be based within CET (Central European Time) ±1 hour. Key ResponsibilitiesReporting to EMEA Customer Success Manager, you will serve as a key point of contact for B2B clients, managing inbound inquiries via Slack, email, and video callsDevelop deep expertise in Swish’s products, data, and workflows to effectively support client needsTroubleshoot client issues in real time, translating technical concepts into clear, actionable guidanceProactively identify client pain points, usage gaps, and opportunities to improve retention and satisfactionPartner cross-functionally with Trading, Product, Engineering, and Data Science teams to resolve issues and relay client feedbackMonitor client performance and engagement, ensuring successful onboarding and ongoing adoptionContribute to internal documentation, playbooks, and process improvements to scale Customer Success operationsRequirementsBachelor’s degree or equivalent practical experienceFluency in English (written and verbal)Must be based within the CET time zone (±1 hour)Strong communication skills with the ability to explain complex or technical topics clearlySolid understanding of sports betting fundamentals, including odds, markets, and trading conceptsKnowledge of major global sports, with emphasis on football, tennis and U. S. responsibilities outlined above and are subject to change. At the employer’s discretion, this position may require successful completion of background and reference checks.