Guest Service Ambassador | Sky View Observatory

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. LEGENDS GLOBAL AND SKY VIEW OBSERVATORY Legends Global operates Sky View Observatory (“SVO”), an innovative guest experience on the 73rd floor of the Columbia Center located in Downtown Seattle. experience and ensuring a memorable visit. ESSENTIAL DUTIES AND RESPONSIBILITIESGreet guests as they enter the building and guide them through our ticketing process. Process ticket sales promptly and accurately; scan admission tickets, process City Pass tickets and other required ticket types for accurate guest counts. Ensure that guests present appropriate and valid tickets that reflect their purchase or membership when scanning guest tickets. Communicate with Elevator Operators to assist courtesy guests and estimate elevator wait time. Manage elevator movement and communication through multiple monitors and lines of communication. Consistently complete elevator trips in three and a half minutes or less. Provide a pleasant and informative elevator trip by presenting entertaining facts and trivia about the Columbia Tower, Seattle and other visible sites. Manage elevator movement and communication through multiple monitors and lines of communication. Properly balance the number of guests allowed on the elevator per level. Promote a positive professional attitude and appearance to all SVO team members and guests while consistently displaying an upbeat attitude and engaging personality. Properly record all transactions via the point-of-sale systemSuggest additional items to customers, as appropriateEnsure the safety of our guests while in your assigned areasAbility to retain knowledge learned and aid our guests by providing operational answers to all inquiriesAbility to perform and present information in a concise, professional manner to our guests – must be able to speak loudly and clearly and have a commanding presenceCleaning and keeping the box office, retail storage, break room, and observatory space organized. Restocking the Retail space as necessaryQUALIFICATIONSMust be comfortable entering in and working in elevators and at heightsHighly motivated, enthusiastic and willing to engage guests and work in a highly busy, interactive environmentHigh level of demonstrated professionalism and customer serviceMulti-lingual or sign language capabilities a plusAbility to lift and transport items weighing 10-20 pounds, occasionally 30 poundsMust be comfortable entering in and working in elevators and at heightsAbility to stock merchandiseMust have sufficient mobility to perform assigned tasks including standing, walking, constant reaching, bending, pushing, and pulling for extended periods of timeAble to work non-traditional hours (nights, weekends & holidays as necessary)Pre-existing knowledge of SeCOMPENSATION Competitive hourly pay of $22. responsibilities of this position are described below the above headings. duties to be performed by the employee occupying this position. Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.