Director, Service and Business Operations (Cleveland Browns)

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. POSITION: Director, Service and Business OperationsDEPARTMENT: Legends Global SalesREPORTS TO: Vice President, Sales and Services FLSA STATUS: Salaried/Exempt LEGENDS GLOBALLegends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component of feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. If this sounds like a winning formula for you, join us! THE CLEVELAND BROWNS AND LEGENDS GLOBALThe Cleveland Browns and Legends have an expansive partnership to support all aspects of the New Huntington Bank Field project including market analysis, product design and development, data and analytics strategy, and holistic revenue generation across partnerships, ticketing and suites sales. Legends is proud to support and represent the Browns during this historic moment in Northeast Ohio. THE ROLEThe Director, Service and Business Operations will be responsible for overseeing the planning, development, and activations of all service aspects in ticketing, premium, and partnerships. benefits packages for premium seating and suites. ESSENTIAL DUTIES AND RESPONSIBILITIESLead the planning, development and activation of all service offerings including the creation of a service identity and pioneering a proactive service cultureWork directly with potential partners and suite clients, in conjunction with sales and activation, to understand brand objectives and educate the brand team(s) on optimizing their partnershipIn accordance with all internal and external parties, support the development and execution of partnership strategies and guidelines including announcements, activation build outs, and creative/experiential brand guidesProject manage key initiatives as needed to ensure coordination across revenue lines when dealing with external parties including third-party agencies, architects, hospitality, etc. to develop and streamline sales processes that improve sales efficiency. Key examples include the ongoing function of the sales center, marketing campaigns, website, brochure, etc. Key role in maintaining alignment between partnerships, sales, marketing, business operations, finance, and other stakeholders to share insights and centralize information. Key examples include monthly reporting, budget reconciliation and tracking. Plan and execute key industry networking events to identify new business and create experiences for prospective clientsAttract, mentor, and manage a team of service minded individuals. requirements listed below are representative of the knowledge,skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Experience managing a team of 4 or more people in the premium service spaceSkilled analyzing data, developing concise recommendations and presenting to executive leadershipOutstanding written and verbal communication skills to develop strong working relationships with partners, teammates, and other stakeholdersAbility to manage a high level of detail across multiple projects and to prioritize efficientlyHigh emotional intelligence, intellectual curiosity and desire to grow professionallyAbility to prioritize and meet competing deadlines independentlyAbility to manage multiple tasks simultaneously, while remaining organized, efficient and calm under pressureProven ability to work collaboratively in a team-oriented environmentPartnership Activation experience a plusEDUCATION AND/OR EXPERIENCE Bachelor’s degree or equivalent6 plus years of successful sales & service management experience (sports business a plus)COMPENSATIONCompetitive salary plus bonus opportunities commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan. WORKING CONDITIONSLocation: On Site (Berea, OH)PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. NOTE:The essential responsibilities of this position are described below the above headings. duties to be performed by the employee occupying this position. Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.