Operations Manager-Suites

The Operations Manager – Suites is responsible for overseeing all suite-level Food & Beverage operations across sporting events, concerts, and special events. experience in all suite and premium spaces. The Operations Manager – Suites is accountable for staffing, financial performance, service standards, and cross-functional collaboration to ensure seamless execution at every event. Key ResponsibilitiesSuite Operations & Guest ExperienceOversee all suite and premium space F&B operations during events, ensuring consistent, high-quality service deliveryMaintain exceptional guest service standards throughout all premium spaces, proactively addressing issues in real timePartner with clients and stadium leadership to elevate the premium guest experience and fulfill suite holder expectationsTeam Leadership & Workforce ManagementManage staffing, scheduling, training, and performance of premium hospitality teamsProvide on-floor coaching and leadership during events; hold team members accountable to service and presentation standardsFoster a culture of professionalism, hospitality, and continuous improvement across suite staffCulinary & Beverage CollaborationCollaborate with culinary and beverage teams to plan, execute, and present premium suite offeringsEnsure food and beverage is prepared to standard, delivered on time, and presented appropriately for the suite environmentCommunicate menu changes, special requests, and client preferences to relevant teams in advance of each eventFinancial & Operational OversightMonitor labor, inventory, and operational costs to meet financial targets and department goalsSupport budgeting processes and contribute to financial reporting as requiredMaintain compliance with food safety, sanitation, and venue standards; ensure all team members adhere to applicable regulationsPerformance & Process ImprovementAnalyze operational performance following events and identify opportunities for improvementImplement process enhancements to drive efficiency, quality, and guest satisfactionContribute to post-event reviews and collaborate with leadership on continuous improvement initiativesDecision Rights & AuthorityResponsible for all real-time operational decisions within suite and premium areas during eventsAuthorized to reallocate staff, adjust service workflows, and resolve guest or operational issues as they ariseAuthorized to escalate critical issues to the Senior Director of OperationsThis role does not: override culinary standards or recipes, change pricing or menus without approval, or directly manage Finance or Supply Chain functions. Preferred Qualifications & ExperienceBachelor’s degree in Hospitality Management, Business Administration, or related field preferred5+ years of leadership experience in hospitality, premium dining, sports and entertainment, or food service operations strongly preferred Experience managing large-scale premium or suite-level hospitality operationsKnowledge of budgeting, labor management, and financial reportingProficiency in Microsoft Office Suite and POS systemsFood safety certification preferredDecisive and calm under pressure in high-volume, fast-paced event environmentsStrong communicator and collaborator across culinary, beverage, and client-facing teamsOrganized, detail-oriented, and adaptable across different event types and client needsMust be able to walk and stand for long periods of time as well as use stairs as neededMust be able to flexible schedule including nights, weekends and holidays as event schedule dictatesMust pass background checkHurricanes Holding, LLC reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. duties to be performed by the employee occupying this position. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.