Director of Customer Success

At Roofr, we’re obsessed with our customers. We constantly gather feedback to shape, prioritize, and launch the products they truly need. That’s what makes Roofr’s CRM special. We started by building essential sales tools like aerial roof measurements and digital sales proposals. But when our customers asked for a simple, affordable way to manage and scale their entire businesses, we listened. So, we created a CRM that connects these solutions—along with payments, material ordering, and more—into a seamless, powerful platform. With a clear roadmap ahead, we’re excited to continue expanding and leading the market with innovative products. We have an amazing culture, strong financials, and best-in-class company metrics. It’s an exciting time to be part of an extraordinary startup that is already successful, yet still early enough to offer its team significant growth, equity, and the opportunity to make a real impact. As the Director of Customer Success, you will oversee Account Set-up (Builds), Implementation, Onboarding, Retention, Customer Education and Customer Insights. You’ll be responsible for designing and scaling processes, playbooks, and strategies that ensure customers achieve measurable value quickly and continue to grow with us. This is a hands-on leadership role where you’ll both build the foundation for Customer Success at scale and directly coach and develop a growing team. What You’ll Get to Do: Leadership & Strategy Define and execute the vision, strategy, and operating model for Customer Success across Builds, Implementation, Onboarding, Retention, Customer Education and Customer Insights functions. Build, mentor, and inspire a high-performing CS team while fostering a customer-centric culture. Partner closely with Growth, Product, Sales, Support, Partnerships