Venue Technology Assistant

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. Venue Technology Assistant LEGENDS GLOBALLegends Global redefines excellence in sports, entertainment, and live events. We combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development, venue management, and event booking to revenue strategy and hospitality. Legends Global brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences. Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen! Job DetailsDescriptionAs part of the Venue Technology Team, this role is expected to be responsible for these major functions:Provide POS and infrastructure support leadership for the customer-facing technology at this venue. Provide technical support to the business team based out of this location. In addition, as time permits, this role may be asked to provide complimentary support to large events at other venues within the region or at other office premises. The person in this position is expected to have technical ownership over issues reported or identified by this individual. They will be supported and overseen by the Regional Venue Tech Manager. Hands on familiarity with POS solutions, desktop computers, and other end user devices and systems is desired to be an effective member of this team. experience for candidates in this role. The goal of this team is to prepare well before the event, so they can spend time soaking up the atmosphere in the stadium during the event. While doing so they need to always be available to support our operations. Responsibilities:Works as part of Event Technology Support TeamStays in radio and SMS contact with other team members and the Supervisor at regular intervalsProvides support to a designated zone of the stadium.d Qualifications:Keyboarding skills and computer proficiency with software knowledge to include MS Office. Excellent interpersonal, written, and oral communication skills requiredMust be detail oriented, organized, service oriented, and responsibleStrong customer service and presentation skillsAble to motivate themselves and a team to work together in the most efficient mannerEagerness to work in a rapidly changing, diverse environment and a willingness to accept ownership and responsibility of the IT they manage to ensure its 24x7 availabilityAble to analyze user needs, problem-solving and reach acceptable solutionsAble to perform effectively with supervision, either independently or as a team memberComprehensive knowledge of POS, printers, peripherals and desktops/laptops and PC applicationsPractical knowledge of Intranet and Internet Technologies, servers, networking, and telephonyGood understanding of network troubleshooting including TCP/IP, VLAN’s, and wirelessExperience working with managed service providersAble to maintain confidentiality of information and systemsKnowledge of security, compliance requirements and practicesMust be able to sit, stand, walk or a combination of the three for up to 10 to 15 hours a dayAbility to lift up to 10-30 pounds, occasionally 50 poundsMust be available and willing to work such weekends and holidays as we determine are necessary or desirable to meet Legends’ business needsPreferred:High School Diploma or GED requiredAssociated Degree in a technology related field preferredCompTIA A+ or Network+ certification desired2+ years of Service Desk support 2+ years of working with and supporting TCP/IP networks and performing wireless support2+ years of hands-on experience using Windows 7 and 10 Professional operating systems2+ years of Microsoft Office and/or other packaged applications required2+ years of working with and supporting Samsung or Apple tablets2+ years of working with and supporting audio/video equipment2+ years of working with and supporting a POS system2+ years of working and supporting antivirus and device imaging systems2+ years of providing technology training and mentoring others2+ years of supervisory experience requiredITIL knowledge and certification desiredPHYSICAL REQUIREMENTS:Constant walking, bending, stooping, lifting, and reaching. Must be able to lift/move 50 lbs. Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training. Compensation:Part-Time, Seasonal$22.00 hr