Match Day Operations

Role: Part-Time Event Staff – Match Day Operations (Merchandise Sales Associate & Ticket Operations)Reports to: Merchandise and TicketingSeason: January–NovemberLocation: Hodges StadiumEmployment Type: Part-Time, Event-Day OnlyOverview of the United Soccer League (USL)The United Soccer League (USL) is shaping the future of soccer in America. Overview of Sporting JAXSporting Club Jacksonville, or “Sporting JAX” is the club founded in 2020 by a local Jacksonville ownership group and named in collaboration with the First Coast community in 2023. The club’s goal is to operate a men’s professional USL Championship club, a women’s professional USL Super League club and a USL Youth Academy through work with city and county authorities to develop a 15,000-capacity community stadium and training facilities to host the clubs in Northeast Florida. The ownership group is led by successful business entrepreneur Ricky Caplin and includes sporting legends Tim Tebow and Fred Taylor, as well as experienced professional soccer executive Steve Livingstone and local community innovator Tony Allegretti. Additionally, UF women’s soccer coaching legend Becky Burleigh leads Sporting JAX’s efforts as a consultant to the women’s pro team. The club is a community-oriented organization focused on providing opportunities for youth development, fostering competition, and delivering exceptional professional soccer experiences. The club’s stadium and facilities will reach out beyond soccer to other sports and other sporting communities. Sporting JAX exists in part to advance soccer and an equal playing field in our community as well as provide a “sporting chance” for the underserved and marginalized. Overview of PositionSporting JAX is seeking enthusiastic, dependable, and customer-focused individuals to join our Match Day Operations staff. experience at all Sporting Jax home matches and events held at Hodges Stadium. This is a cross-functional game day role. responsibilities from match to match based on operational needs. Flexibility, professionalism, and a team-first mindset are essential for success in this position. Match Day Roles and ResponsibilitiesMerchandise Sales AssociateStaff assigned to merchandise operations help deliver a positive retail and brand experience for fans purchasing official Sporting Jax merchandise. Responsibilities may include:Selling official Sporting Jax merchandise at assigned retail locations throughout Hodges StadiumProviding friendly, professional, and engaging customer serviceAccurately processing sales using point-of-sale systemsMaintaining organized inventory and appropriate product density on the sales floorAssisting with set-up and breakdown of merchandise displays before and after eventsKeeping sales areas clean, organized, and visually appealingCommunicating clearly and professionally with fans, supervisors, and fellow staff membersTicket OperationsStaff assigned to ticket operations help ensure a smooth, welcoming, and efficient entry experience for all fans. Responsibilities may include:Box Office SellerSelling tickets using the SeatGeek ticketing platformAssisting fans with ticket purchases, upgrades, and account issuesTroubleshooting and resolving ticketing problems in a timely and professional mannerDelivering excellent customer service while handling transactions accuratelyTicket ScannerGreeting fans as they enter the stadiumScanning and validating tickets using handheld scanning devicesAssisting fans with basic ticketing or entry questionsUsherAssisting fans in locating their ticketed seatsAnswering general stadium and event-related questionsSupporting guest flow and communicating issues to supervisors as neededScheduling and Event CommitmentThis role supports all Sporting Jax home events, including:14 regular season Gainbridge Super League matches17 regular season USL Championship matchesIn addition to league matches, staff may also have the opportunity to work non-league matches, exhibitions, tournaments, or other special events hosted at Hodges Stadium. This is a part-time, event-day-only position. Attendance is required for each scheduled event during the season. Game day roles will be assigned by management based on staffing needs and event operations. Desired Knowledge, Skills, and QualificationsHigh school diploma or equivalent requiredStrong verbal communication and interpersonal skillsProfessional demeanor with a customer-first mindsetAbility to remain calm, positive, and professional in fast-paced environmentsStrong attention to detail and organizational skillsBasic computer and technology skillsAbility to work evenings, weekends, and non-traditional hoursAbility to work effectively in a team environmentWillingness to learn and take directionInterest or background in sports, event operations, ticketing, retail, or customer service preferredExperience with ticketing platforms such as SeatGeek, ProVenue, or Ticketmaster is a plus, but not requiredWe are in sports and we want our staff to enjoy what they do. A friendly, outgoing, and enthusiastic personality is strongly encouraged. Additional InformationTraining will be provided prior to the season and on an ongoing basis. Match day assignments may vary from event to event. Reliability, flexibility, and professionalism are core expectations for this role. A dress code will be enforced. equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.