Director, Concessions

Position Overview:The Director, Concessions is a hands-on leadership position supporting food & beverage operations for the New Hampshire Fisher Cats. skills and experience necessary to step into a future F&B leadership role within the DBH portfolio. This position is embedded within the New Hampshire operation and will contribute directly to day-to-day concessions execution, team development, and overall fan experience. While the role carries a Director title, it is designed as a high-impact development opportunity, with the expectation that the individual will grow into a full concessions leadership role as opportunities arise across DBH-operated clubs. Essential Duties & Responsibilities:Game Day & Event OperationsSupport and execute all aspects of concessions operations during games and events, including staffing, setup, service, and breakdown Act as a visible, hands-on leader during events to ensure smooth, efficient operations Troubleshoot operational challenges in real time to maintain service standards and guest satisfaction Operational Support & ExecutionPartner with club leadership to support overall concessions performance, including staffing plans, inventory, and service execution Assist in maintaining high standards for food quality, cleanliness, safety, and presentation Help identify operational gaps and implement solutions to improve efficiency and consistency Staffing, Training & DevelopmentAssist in recruiting, onboarding, and training concessions staff and supervisors Provide day-to-day coaching and feedback to part-time and full-time team members Support the development of strong frontline leadership within the concessions operation Business & Financial ExposureGain experience in key business functions including labor management, cost control, and revenue optimization Assist in tracking performance and identifying opportunities for growth and improvement Support implementation of promotions, menu updates, and operational initiatives Leadership Development:This role is part of DBH’s broader effort to build a strong pipeline of food & beverage leaders.e Qualifications:3–6+ years of experience in food & beverage, hospitality, or venue operations Prior supervisory or management experience required Experience in high-volume environments (sports, entertainment, hospitality, or similar) preferred Strong attention to detail with a focus on execution and guest experience Excellent communication skills and a hands-on, team-first leadership style Desire to grow into a senior leadership role within a multi-unit organization Willingness to relocate in the future for advancement opportunities Competencies:Execution-Focused: Delivers results in a fast-paced, live-event environment Leadership Potential: Demonstrates ability to lead, coach, and influence others Adaptability: Comfortable navigating changing priorities and operational needs Problem Solving: Proactively identifies issues and implements solutions Team-Oriented: Builds strong relationships across departments Growth Mindset: Motivated to learn and take on increased responsibility Why Join the Fisher Cats & DBH:Opportunity to gain hands-on experience in a high-profile Double-A environment Clear pathway to a long-term leadership role within the DBH portfolio Exposure to best practices across a multi-club organization Be part of a team focused on delivering exceptional fan experiencesWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.