Coordinator - Premium Services - TSE

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. Position: Premium Services CoordinatorDepartment: Premium ServicesReporting Relationship: Reports to Manager of Premium ServicesStatus: Full Time Position SummaryResponsible for delivering exceptional service and operation support to premium clients, including suite owners and suite club members for Tepper Sports & entertainment. ResponsibilitiesServe as a primary point of contact for Suite and Suite Club Members, ensuring timely and professional responses to inquiries and service needs. Assist in the execution and tracking of Suite & Suite Club transactions, including processing paperwork and client communication. Coordinate the planning, production, and distribution of key premium client materials, including:Ticket invoices and deliveriesPremium gift programsMember events and touchpointsSupport strategic renewal efforts for Luxury Suite and Suite Club Members, including database updates, outbound communication, and follow-up. Help coordinate logistics and on-site execution of premium member events, ensuring a seamless and engaging experience. Collaborate with the stadium’s concessionaire and internal operations teams to address suite and club-level service needs. Maintain up-to-date records of premium inventory, sales activity, and paymentsProvide operational support to the Premium team in meeting departmental goals, including retention and service standards. Contribute to a positive team environment by supporting game day responsibilities, special projects, and other tasks as assigned. QualificationsMinimum of 3 years of ticket services experience, collegiate, or professional levelExperience with KORE and Archtics ticketing systemMust be flexible to work evenings and/or weekends. skillsMust be a team player, reliable, and dependableAbility to make sound decisions and exercise independent judgement and discretion with integrity and accountability, while working in a fast-paced, high-demand, and sometimes strenuous environmentMust maintain complete confidentiality of privileged, and/or sensitive informationMust be able to multi-task while managing time successfullyStrength in teamwork, professionalism and time managementDetail OrientedMust, at all times, display the character and values of the Tepper Sports & Entertainment brand Work EnvironmentThis job operates in a professional office environment (mostly office environment, outside in a stadium facility at times which may include inclement weather conditions). equal opportunity at-will employer and do not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin.