Airport Operations – FIFA World Cup 26™ (All Host Cities)

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. At FIFA26, our vision is to unite the world through the greatest sporting event of all time. responsibilities, and achieve objectives with a minimum of supervision and control. INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas. Responsibilities Operational Leadership & CoordinationSupport the planning and delivery of daily airport operations, including arrivals, departures, terminal flow, and passenger movement. Coordinate with airlines, airport authorities, security, transport providers, and FIFA functional areas to ensure seamless client journeys. Oversee meet-and-greet operations and ensure a professional and welcoming service experience. Monitor operational performance, identify issues, and escalate or resolve them promptly. Transport & TROC (Operations Center) OversightMonitor real-time airport transport operations, including dispatch, vehicle allocation, and schedule adherence. Track flight movements, vehicle activity, and service requests using transport management systems. Maintain active communication with airport teams, drivers, and transport providers to manage changes or disruptions. Provide timely situational updates to transport and airport leadership. Team SupervisionLead, train, and support teams of staff and volunteers to deliver high-quality airport services. Conduct daily and shift briefings to ensure alignment and operational readiness. Promote a collaborative, customer-focused environment capable of performing under pressure. Stakeholder & Client Group ManagementBuild strong relationships with airlines, airport authorities, ground handlers, and external partners. Support service planning for all FIFA constituent groups in accordance with DSLAs and operational governance structures. Coordinate multimodal transport connections (fleet, bus, public transport) to ensure efficient onward flow. Reporting & Operational ReadinessPrepare daily reports, incident logs, and operational summaries. Participate in training sessions, simulations, rehearsals, and test events. Uphold safety, compliance, and FIFA operational standards at all times. QualificationsBachelor’s degree in Transportation Management, Logistics, Aviation Management, Operations Management, Business Administration, or a related field. Advanced knowledge of transport operations, airport procedures, and client service protocols; certification in operations or project management is an asset. Strong proficiency with transport management systems (TMS), flight-tracking platforms, and real-time monitoring tools. Excellent communication skills, with the ability to collaborate across multiple teams and stakeholders in high-pressure environments. Proven ability to analyze data, interpret operational metrics, and prepare accurate reports. High level of situational awareness, problem-solving ability, and decisive action—especially in time-sensitive scenarios. Ability to work shift rotations, extended hours, and tournament-time schedules. Work Experience3–5 years of experience in airport transport operations, transport control center operations, airport operations, event logistics, or similar large-scale, time-critical environments. Proven experience supporting international mega-events or major sporting events (e.g., FIFA World Cup, Olympic Games, regional championships) is strongly preferred. Demonstrated success working in fast-paced, multi-functional event organizations, managing complex logistics, real-time operations, and tight timelines. Experience supervising teams within an airport operations center, transport operations center (TROC/TOC), command center, or equivalent real-time monitoring environment. Strong understanding of airport transport operations, flight coordination, passenger flow, meet-and-greet operations, and event-specific service levels (DSLAs). Proven track record in vehicle dispatching, client movement coordination, or managing high-volume passenger operations. Hands-on experience preparing and maintaining operational reports, incident logs, and performance dashboards. Experienced in leading diverse teams and supporting training, briefings, and operational readiness exercises. Skilled in building and maintaining partnerships with airport authorities, security services, airlines, transport providers, and other key stakeholders. Proficient in administration, planning, and project management, applying structure and organization to complex operational workflows. Excellent stakeholder management, communication, and presentation abilities, with strong interpersonal and facilitation skills. Highly organized and detail-oriented, with the ability to manage multiple priorities while maintaining accuracy under pressure. Adaptive thinker able to balance client needs, operational realities, airport requirements, and FIFA service expectations. Comfortable working both independently and within collaborative, cross-functional tournament structures. Demonstrates flexibility, resilience, and professionalism in dynamic, changing, or high-pressure environments. LanguageFluency in English is required; proficiency in Spanish and/or French is considered an asset. TechnologyProficient in MS Office (Excel, Word, PowerPoint, Visio, and Project), as well as planning software and online collaboration tools. equal opportunity employer that is committed to diversity, equity, and inclusion and prohibits discrimination of any kind on the basis race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.