Dir. CDI Ticket Operations & Development

The Director of CDI Ticket Operations & Development will provide strategic and DBA leadership for all properties, staff, and products from a central location at Churchill Downs Racetrack. Assume the role as a point of contact for administration of each venue’s manifest, inventory, building of events, pricing, invoicing, online sales & fulfillment, and reporting. As a team member of the Ticket Operations department, ensure that the ticketing system is functioning for property needs for events, tickets, pricing, access control, online features, and reporting. DUTIES AND RESPONSIBILITES:Ticketmaster· Oversee the implementation & onboarding of Ticketmaster applications at new or existing CDI Gaming properties. duties as assignedTicket Operations:· Manage requests for customer and event data for sales, marketing, events, and other departments · Act as the ticketing operations liaison between CDI Gaming properties and Ticketmaster to ensure success and education of the ticketing system abilities with regards to other department needs · Manage user permission and creation for various technology applications such as Ticketmaster Archtics and TM1.· Maintain the relationship between Churchill Downs properties and the Ticketmaster local and remote support client representatives and IT technicians. · Ensure all needed equipment at various properties has been appropriately ordered, received, programmed, and returned. · Work with CDRT Ticket Operations to ensure compliance and standard policies to implement companywide across all venues. Support & Development· Oversee team travel to CDI Gaming properties as needed for any on-site support, training, or implementations of Ticketmaster applications· Ensure on-call support for CDI Gaming properties for various events to ensure proper coverage. RESPONSIBILITIES:This position will oversee one (1) full time Ticket Operations Manager. EXPERIENCE: Bachelor’s degree (B. A. Requirements: May require occasional travel to other properties outside of Louisville• Physical Demands: This position requires the ability to lift up to 10 pounds.• Work Environment: The incumbent primarily works in an office environment for CDI properties, however is expected to attend/assist with higher profile dates at Churchill Downs Racetrack. This work is performed primarily in a business office setting within a sports and entertainment facility. responsibilities and expectations of the position. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.