Manager of Guest Experience

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. The Manager of Guest Experience is a dynamic, service-driven leader and strategic partner within the Hornets Sports & Entertainment (HSE) Guest Experience (GE) team. experience for internal and external stakeholders. With a strong focus on professional development, the Manager will empower team members to bring authentic, energetic, and service-minded personalities to every interaction throughout their employment lifecycle. They will also prioritize coaching, mentoring, and developing both direct reports and supervisory leaders. As a culture carrier, this individual will champion the C. R. O. W. N. Responsibilities People Management Partner with HR and recruiting teams to design and execute hiring events that attract high-energy, service-oriented candidates aligned with C. R. O. W. N. Experience Ambassadors, ensuring a strong and sustainable talent pipeline Maintain optimal staffing levels to exceed event operational needs. Support and deliver C. R. O. W. N. Qualifications Bachelor’s degree in a related field, or equivalent combination of education and experience. benefits and competitive time off policies to help you and your family lead healthy, balanced lives. duties will be considered. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.