Head of Operations (Entertainment Venue)

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. Brooklyn Sports & Entertainment creates bold, authentic, and unforgettable experiences that redefine sports, entertainment, and hospitality, The Brooklyn Way. skills, with experience in reporting to executive leadership and/or ownership Strong understanding of service standards, operational execution, safety protocols, and management accountability across departments Experience serving as a senior point of escalation for operational, guest, staffing, or incident-related matters Familiarity with live entertainment and hospitality-integrated concepts where guest flow, timing, atmosphere, and programming must work together seamlessly Experience identifying and implementing operational improvements that enhance efficiency, throughput, and guest satisfaction Ability to balance business performance, team leadership, and guest experience in a dynamic operating environment WHO YOU ARE You think like an entrepreneur, take ownership, and hold yourself accountable for driving results. experience Willing and able to work non-traditional hours, including nights, weekends, and holidays during operating periods COMPENSATION $170,000 - $210,000 base salary + Performance-Based Incentive Full-time employees are eligible for a robust slate of total rewards, including: Medical, dental, and vision coverage; HSA and FSA eligibility 401k Employer Match at 4% Competitive PTO policy & Company Holidays Parental leave policy eligible after 6 months of service Access to events at Barclays Center, subject to ticket availability WORK ENVIRONMENT Works primarily onsite at the venue. We are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of the Company not to discriminate on the basis of race, color, creed, religion/creed, gender, gender identity, transgender status, pregnancy and lactation accommodations, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage, immigration, or citizenship status, veteran or military status, disability, genetic information, height and weight, arrest or conviction record, caregiver status, credit history, unemployment status, sexual and reproductive health decisions, salary history, status as a victim of domestic violence, stalking, and sex offenses, or any other characteristic prohibited by federal, state or local laws.