Director of Operations

Position Summary The Director of Operations is responsible for the planning, execution, and optimization of all operational facets of the organization across three core areas: Events & Gamedays, Stadium Operations, and Merchandise Operations. experience, operational efficiency, and revenue maximization while maintaining high standards of professionalism and organizational excellence. Key Responsibilities1. experience. Oversee vendor management, including contracts, onboarding, performance, and relationships. Manage EPI (Event Production & Infrastructure) planning and execution. Hire, train, and schedule all gameday operational staff, ensuring appropriate staffing levels and quality service delivery. Optimize stadium setup and operational flow to drive revenue, efficiency, and fan satisfaction. Oversee execution of hospitality servicing, including suites, decks, and group activations. Non-Match EventsLead planning, coordination, and execution of all events hosted at the stadium outside of matchdays (corporate events, community events, rentals, team events, etc.). Manage operational support for external events offsite that are sales related, community engagement focused, or awareness-driven. Work cross-functionally with Sales, Marketing, and Partnerships teams to support event goals and deliver high-quality experiences.2. Stadium OperationsOversee all year-round stadium maintenance, cleanliness, and facility readiness. Ensure the stadium meets professional standards for safety, compliance, accessibility, and operational functionality. Manage relationships with contractors and facility vendors (cleaning, maintenance, security, equipment service providers, etc.). Develop and execute maintenance schedules, inspections, and upgrades. Implement operational systems that enhance efficiency and the overall guest and staff environment.3. Merchandise OperationsOversee all retail merchandise operations, both online and in-stadium. Manage inventory control, forecasting, receiving, and reporting to ensure product availability and minimize shrink. Lead order fulfillment processes for accuracy and efficiency. Ensure the in-stadium team shop is fully staffed, properly merchandised, and operating smoothly on gamedays and during events. Work with the merchandise vendor or internal merch team on product planning, restocking cadence, and visual presentation. Additional ResponsibilitiesDevelop and track operational budgets for all areas of responsibility. Establish and refine operational processes to enhance efficiency and consistency. Collaborate cross-departmentally to support organizational initiatives, major events, and strategic goals. Maintain high standards of professionalism, leadership, and communication across all internal and external stakeholders. Qualifications5+ years of experience in operations, events, facility management, or related fields (sports/entertainment strongly preferred). Demonstrated experience managing complex events and gameday operations. Strong leadership skills with experience managing staff, vendors, and cross-functional teams. Excellent organizational, communication, and problem-solving abilities. Ability to work non-traditional hours, including nights, weekends, and holidays as required by event schedules. Proven ability to balance operational discipline with fan-first creativity and innovation. Reporting StructureReports to: Chief Operating OfficerSupervises: Stadium Operations Coordinator, gameday staff, event staff, merchandise operations staff, and stadium operations vendors/contractors.