Product Trainer

The Product Trainer at Lumin Digital is responsible for creating and delivering high-quality training programs that enable financial institutions to fully adopt and succeed with Lumin’s digital banking platform. experience for clients.. As a subject matter expert in both training delivery and digital banking workflows, the Product Trainer ensures that users understand and engage effectively with Lumin’s platform - supporting customer satisfaction, adoption, and long-term success. Essential Functions, Responsibilities, Experience: Design and maintain client-facing training content, including presentations, documentation, videos, webinars, and interactive learning materials. Deliver training sessions to financial institution staff via virtual classrooms or onsite engagements, tailoring content to audience needs and roles. Develop and manage a scalable training schedule, aligned with client onboarding, implementation milestones, and product release cycles. Collaborate with Product Management and Implementation teams to incorporate new features and updates into training content. Continuously evaluate training program effectiveness, using feedback and performance data to improve curriculum and delivery. Track and report training metrics, providing regular updates to leadership on engagement, satisfaction, and outcomes. Act as a trusted advisor and subject matter expert, guiding clients through complex workflows, platform capabilities, and best practices. Support internal enablement initiatives, such as training for support staff, sales engineers, and client services teams. Perform additional responsibilities as assigned by the Product Leadership Team. Physical Dema