Supervisor, Barracuda Operations

TITLE: Supervisor, Barracuda OperationsPOSITION TYPE: Full Time, ExemptCOMPANY: Sharks Sports and Entertainment, LLCLOCATION: Tech CU Arena, San Jose, CaREPORTS TO: Director, Marketing & CommunicationsPOSTING DATED: January 22, 2026Pay Rate: The pay rate for this role is $70,304 per yearPosition Overview The Supervisor, Barracuda Operations will manage the preparation, scheduling and presenting of game entertainment activities for all AHL hockey games and events. They will oversees all pre-game, in-game and post-game content including videos, graphics, music, statistics, lighting and live elements. This role will also act as an office manager. Essential Duties and Responsibilities:Responsible for creating and maintaining proper arena atmosphere for San Jose BarracudaResponsible for all Barracuda game day event operationsManages all game day scripts involving production, maintenance, and processesManage and maintain the Fan Experience Package (FEP) calendar, guidelines, deadlines, email templates, and Formstack submissionsServes as liaison between Ops Team and Arena operations staffManage and supervise the Barracuda Assistant Producer, ensuring seamless production workflowManages and schedules game day employees including Riptide, public address announcer, music coordinator, and arena personality Collaborates with producer and control room for every game to ensure a positive fan experienceArranges for appearances by individuals/groups, schedules participants and contestants for on-ice entertainmentPlan and oversee concourse activationsManages videoboard plan with Partnership Activation Supervisor and directs operation of board during eventsPartner and communicate with external vendors to enhance game-day fan experiences Manage and coordinate schedules and training materials for all part-time staff, and outside contractors such as national anthem performersAssist in planning and executing Cuda Pro Experience days in collaboration with Ticket Sales & Service Director and Assistant ProducerManage and coordinate fiscal year budget for game presentationSupport daily office operations and cross-department workflows to maintain efficient business and event execution, including maintaining office supply inventory and ordering as neededPerform other tasks and projects as requiredMinimum QualificationsBachelor’s degree or equivalent 4+ years of professional experienceSupervisory experience strongly preferredMust possess strong organizational skills and attention to detailProficient in Microsoft Office applications, including, Outlook, Word and ExcelAbility to work on projects and maintain confidential informationWillingness and flexibility to work long hours, including nights, weekends and/or on holidaysAbility to juggle a large number of time-critical projects, plans and priorities and to coordinate smoothly with other departments. Ability to use independent judgment and discretion to make and implement decisions after evaluating various courses of action. Ability to maintain professional image at all times is criticalThe person in this position needs to traverse the exterior of the arena, the arena concourse, club, and penthouse levels, and ascend/descend stairs. It is imperative that you have the ability to work independently without supervision, be self-directed and demonstrate initiative. Ability to utilize a computer for extended periods of time, communicate via phone and email with a variety of individuals, lift up to 15 lb., physically navigate to and through SSE facilities during events. Physical RequirementsAbility to sit, stand and utilize a computer for extended periods of timeCommunicate via phone and email with a variety of individualsAbility to bend at the waist, reach overhead and lift up to 15 lbs with or without accommodationPhysically navigate stairs and catwalks at SSE facilities during normal work hours and events with or without accommodationAbility to work occasional extended hours including nights, weekends, holidays (all with advance notice)May be required to travel to other company locations May be required to attend conference, events, and training sessions within Bay Area or in- or out-of-state locations. What We OfferCompetitive compensation (base salary and variable incentive plan)Medical/Dental/Vision/Flexible Spending Accounts (all LGBTQ+ friendly)Pretax Transportation Benefit401K (pre-tax and Roth options)Generous Paid Time Off PolicyMinimum of 10 Paid Holidays and Wellness Days per yearComplimentary or discounted sports and concert ticketsOther League & partner discountsCentral office location in downtown San Jose at the heart of Silicon Valley; convenient access to Caltrain, VTA, major freeways and free parkingAn inclusive culture which values diversity of background and a passion to improve our SSE’s commitment to change with impact on our community and industryPotential for flexible scheduling and telework opportunitiesAccess to on-site EV charging stations on non-event daysThis position is not eligible for U. S. work authorization sponsorship. Summary: Born in 1991, Sharks Sports and Entertainment (“SSE”) has grown into a multi-faceted organization that includes the SAP Center, the NHL San Jose Sharks, the AHL San Jose Barracuda, the Tech CU Arena, three Sharks Ice facilities, and the non-profit Sharks Foundation. experience is non-negotiable in everything we doA – Appreciate others for their diversity and opinions M – More risk leads to more rewards and expands our comfort zonesT – Trust that all teammates have the best intentionsE – Empower all teammates to make informed decisionsA – Always say what you really mean and do what you sayL – Lead by showing the respect to others you expect from themWe strive to unite people through a shared love of ice sports, entertainment, and our hometown. We are #TealTogether. Our Commitment to Diversity, Inclusion & BelongingHere at Team Teal, we recognize and celebrate that individuals come with a wealth of experience and talent well beyond any list of required skills and qualifications – in fact, we believe diversity of backgrounds and skills, combined with passion, are the most important keys to meaningful innovation and excellence. equal opportunity employer. We accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, national origin, marital status, medical condition as defined by state law (genetic characteristics or cancer), physical or mental disability, military service or veterans’ status, pregnancy, childbirth and related medical conditions, genetic information, or any other classification protected by applicable federal, state, and local laws and ordinances. Notice to Recruiters and AgenciesSSE recruits candidates directly, rather than through third-party recruiters or agencies. Under no circumstances will SSE pay a fee for candidates submitted or presented without a signed recruiting agreement in place between SSE and the recruiter or agency prior to the submittal; any submittal must be for requisition specifically and individually assigned in writing by SSE’s HR department. In the case of candidate(s) submitted or presented to SSE by a recruiter or agency without a signed agreement AND written assignment by SSE Human Resources, SSE explicitly reserves the right to pursue and hire those candidate(s) with no financial obligation to the recruiter or agency.